Overview
Be among the first 25 applicants. This range is provided by GWA Group Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About This Role
As Customer Care Advisor your sole aim will be to provide a superior experience to internal and external customers alike. The role will involve dealing in a professional and timely manner with various types of orders, enquiries, queries and discrepancies received via all forms of media. Within this role you will develop your knowledge of our products to offer technical support to our customer - all whilst working within a busy office environment. You will also work in conjunction with other departments to support and improve the function of the business.
Responsibilities
• Provide professional and timely responses to customer inquiries via all forms of media. • Develop product knowledge to offer technical support to customers. • Collaborate with other departments to improve business function. • Manage orders, enquiries, queries and discrepancies efficiently.
Requirements
* Experience working in a customer facing role
* Clear verbal and email communication
* Desire to develop knowledge and skills
* Complaints handling experience
* IT literate
* Good listening skills
* Adaptable with good stress tolerance
* Ambition to learn
* Plumbing knowledge would be advantageous but not necessary
Benefits
* 25 days annual leave per year
* 8 bank holidays
* Salary Sacrifice Pension scheme at 4% employer contribution
* Health Care Cash Plan
* Cycle Scheme
* Life assurance
* Critical Illness
* Income Protection
* Great Rewards (Cashback, Money Off Platform)
Working Hours
Monday – Thursday: 8:30am – 5:00pm; Friday: 8:30am – 3:45pm
Location
Golborne, England, United Kingdom
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