Ensure use of Translation Services to record patient information accurately and convey information to patients where language barriers exist. Contribute to the daily Multidisciplinary team briefings with onsite providers and external services. Escalate priority patient cases to appropriate service provider as needed, following the correct protocol. Signpost and support patient access to onsite providers, community services, local authority, NHS and welfare services.
Identify and support service specific developments that will enhance the care received by patients and help staff in the delivery of the service. Help patients to access and navigate services they require. Maintain and update the Migrant Healthcare Passport through EMIS. To deliver a high-quality care co-ordination service to patients and health care professionals.
To accurately record on a range of clinical systems all relevant data for each contact and direct appropriately. Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available. Undertake the booking of appointments for the onsite clinics daily and future bookings.
Provide a first-class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service. Liaise with the Operations Officer, any operational issues affecting the daily delivery of service. Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment. Coordinate the arrangement of any follow-up care or referrals as directed by the Operations Officer or onsite Clinician.
Liaise with the multi-disciplinary team to ensure the smooth running of the service. Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients. Responsible for undertaking administration duties within the service including sending referrals on behalf of the clinical team, supporting Hospital Appointment attendance and completing tasks. All training deemed as mandatory to be completed within the specified time frames.
Perform any tasks as requested that are within the boundaries of the role. Ensure that all gtd healthcare policies and procedures form the basis of all decision making.