🌟 Customer Success Manager – Early Stage Tech Start-up
London | £35,000 – £50,000
📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London)
Are you passionate about building world-class customer experiences from the ground up?
This is your chance to join a well-funded, mission-driven climate tech start-up that’s transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale.
🚀 The Role
You’ll be the go-to person for all things customer success, working at the heart of the company to ensure users get the most out of the product. From onboarding and support content to forums, feedback loops, and data analysis — you’ll help shape how the business communicates with and supports its growing user base.
This is a hands-on role perfect for someone with 1–4 years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch.
🔧 What You’ll Do
* Own the end-to-end customer success journey, from onboarding to retention.
* Create and manage onboarding content, including videos, guides, and self-serve resources.
* Respond to and manage customer queries, ensuring issues are resolved quickly and clearly.
* Take ownership of the customer communication channels — including forums, community spaces, and feedback loops.
* Monitor and improve online presence across support platforms and product touchpoints.
* Collaborate closely with product and operations to feed customer insights into the roadmap.
* Help build out the customer success playbook — designing scalable processes as the company grows.
* Contribute to website content and articles to support user education and engagement.
* Use data to track success metrics, identify friction points, and drive continuous improvement.
🧠 You Should Apply If You…
* Have 1–4 years of experience in customer success, support, community management, or related roles.
* Are data-driven and ideally have a STEM or analytical background.
* Enjoy creating clear, helpful content for users (videos, articles, FAQs).
* Are comfortable owning processes and building structure in a startup environment.
* Thrive in fast-moving teams, are proactive, and love solving problems.
* Have excellent communication skills — both written and verbal.
* (Bonus) Experience in climate tech, B2C products, or SaaS is a plus.
💰 The Package
* £35,000 – £50,000 base salary (depending on experience)
* Hybrid working: 2–3 days/week in their London office
* Opportunity to shape customer success from the ground up, with real progression potential as the company scales