Our Customer Savings Contact Centre are looking for an Customer Service Manager to join them. This is an up to 12 month opportunity.
This role is responsible for leading, coaching and inspiring a team of customer focused Telephone Advisors, who deliver a first class experience to our diverse range of customers, whilst responding to their queries efficiently and accurately.
Being passionate about leading people, setting a customer service focused vision and delivering high standards are key responsibilities as well as making sure the team are equipped to be subject matter experts while providing a professional, effective and personal service to all our customers. Coaching, developing and ensuring the team grow and achieve their own personal development goals will be important.
The role also includes being responsible for ensuring the team are available to answer customer enquiries in a timely manner to meet our department service levels, whilst adhering to Society processes, including verification and application processing.
Other responsibilities include being a point of referral for all Contact Centre advisors, in particular with complaint management, support resolution and coaching for improvement. There are responsibilities of leading and owning champion roles, such as (but not exhaustive of) being the point of contact for overall performance in the contact centre or diversity and inclusion. You'll be p...