Senior Technical Services Manager - London
* Full time
* Monday - Friday (08:30-17:00) (site based with travel required across other London sites approximately 2 days per week)
* Up to 80000 per annum DOE plus our Sodexo employee benefits package
* Opportunities for professional development
London, W1F 7HS
Engineer a brighter future. As a Senior Technical Services Manager with Sodexo, you'll play a vital role in ensuring the safe, efficient and compliant operation of a prestigious multi‑site London portfolio. Your leadership and technical expertise will drive engineering resilience, operational performance and continuous improvement across critical infrastructure environments.
We are seeking an experienced Senior Technical Services Manager (Cluster Lead) to oversee the delivery of Hard FM and Technical Services across the London Cluster. This senior leadership role is responsible for managing all technical hard service obligations, ensuring high standards of compliance, service delivery and operational excellence across multiple client sites.
As a Senior Technical Services Manager you'll:
* Lead, manage and develop the Technical Services and Administration teams
* Ensure delivery of all Hard FM services to agreed SLA and KPI standards
* Manage planned preventative maintenance (PPM), reactive works and small projects
* Oversee contractor and subcontractor performance and compliance
* Ensure all statutory and health & safety compliance obligations are met
* Manage permits to work, RAMS and safe systems of work
* Support financial performance through cost control and budgeting
* Build strong client relationships and manage escalations effectively
* Drive innovation, process improvement and operational efficiencies
* Support lifecycle planning, engineering resilience and business continuity initiatives
* Produce clear operational and compliance reporting for stakeholders
What we're looking for:
* Degree, HND or equivalent qualification in Engineering or Technical discipline
* Strong multi-disciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
* IOSH, NEBOSH or equivalent health & safety qualification
* Leadership experience within Hard FM or Technical Services environments
* Experience managing teams across multi-site operations
* Strong understanding of statutory compliance and risk management
* Excellent stakeholder management and communication skills
* Commercial and financial awareness
* Experience managing contractors and supply chain partners
Benefits
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Ireland's enhanced benefits and leave policies
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability Network, SoTogether, Generations, and Origins.
We're a Disability Confident Leader employer. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
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