Do you have a passion for helping others with an interest in tech? Do you thrive in dynamic environments where every day brings new challenges and opportunities to grow? If so, we want you to be part of our innovative IT team!
Welcome to Eficode!
We are building the future of software development - specialising in Cloud, DevOps, Agile, and Development. We help our customers transform into software-driven organisations, aiming to change the world by sharing our knowledge. Our employees value: opportunities for growth, psychological safety and culture - we appreciate our laid-back and autonomous, but supportive atmosphere.
Our IT team is looking for a new team member in Southampton UK for a 6 month placement.
You will be part of a small but tightly-knit team, who takes pride in helping 600 Eficodeans work in the most efficient way possible.
Your Mission
As one of our IT Support Technicians, your mission is to ensure our employees' continuous work with top-of-the-line IT support. As a key technical person, you will handle various tasks in our day-to-day operations, from setting up new devices to troubleshooting diverse technical issues and managing access rights to our services.
Responsibilities
* Technical Support: Serve as a primary point of contact for all technical issues, providing support and solutions for hardware, software, and network problems.
* Device and Software Setup: Configure and deploy new devices and software for employees, ensuring they are properly integrated into our systems.
* Network Troubleshooting: Diagnose and resolve network issues to maintain optimal performance and security.
* Documentation: Create documentation on processes and frequently asked support questions and upkeep employee-facing knowledge base
* Project Involvement: Participate in various development projects, demonstrating self-initiative, solution-oriented thinking, and taking responsibility for your work.
* Collaboration: Embrace our core value of “we complete each other” by sharing your expertise with colleagues and being open to learning from them. Foster a collaborative and supportive work environment.
What do you need to succeed?
* Customer Service Mindset: Ability to solve software and hardware issues with a focus on customer satisfaction.
* Technical Proficiency: understanding of different operating systems, including Windows, Linux, macOS, Android, and iOS. Experience in user management in Microsoft, Google and Atlassian services is a plus.
* Security Consciousness: Understanding of data privacy and security principles and practices.
* Networking Skills: Familiarity with networking components such as firewalls, routers, and switches, as well as cloud technologies.
* Continuous Learning: A desire to learn new technologies and stay updated with industry trends.
* Willingness to Travel: Ability to travel occasionally as needed, especially within the country you are located in.
* Empathy: Demonstrate empathy in all interactions, understanding and addressing the needs and concerns of your internal customers to provide the best possible support.
Why Choose Eficode?
* A well-equipped office in Southampton (Hedge End) stocked with unlimited snacks, soft drinks, and tea & coffee
* Flexible Work: Tailor your work environment and schedule to fit your life best
* 26 days’ paid holiday per year (excluding public holidays) plus the ability to ‘buy’ more
* Paid sickness and dependent leave
* Health and wellbeing benefits including access to counselling and other resources
* Employee support groups, reward and recognition schemes
* Continuous development and access to unlimited training courses and free career-development books
* To find out more about life at Eficode, and hear what our people think about us, click here.
Salary & Location
This opportunity will require someone to be physically in our Southampton office 5 days per week to begin with, with some flexibility to work hybrid once you are settled. As a 6-month fixed term contract, this role will offer up to £30,000 annually (pro-ratad).
Diversity Statement
At Eficode we are committed to offering an inclusive recruitment process and equal opportunities for all applicants.
We are dedicated to creating a work environment that embraces diversity, inclusion, and respect for all employees. We believe that our differences make us better. We recognize that by having diverse perspectives, skills, ages, genders, backgrounds and cultures we will better drive our customers forward and innovate in our field.
To ensure a fair recruitment process, please refrain from sharing unnecessary personal information and your picture on your job application.
Eficode, better made possible.
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