Client Experience Manager Global Luxury Brand – London
Represent one of the world’s most distinguished luxury houses.
Set the tone for every guest interaction.
Bring the precision of five-star service to a refined retail environment.
The Position
• Lead and develop a front-of-house team recognised for grace and discretion
• Deliver an impeccable client journey from beginning to end.
• Oversee boutique flow with quiet authority and precision
• Manage private appointments and exclusive in-store experiences
• Uphold exacting standards through ongoing coaching and feedback
• Strengthen client relationships through genuine connection and attention
• Build a culture of professionalism, pride, and excellence
Your Background
• Proven leadership in luxury retail
• Sophisticated service instincts and professional poise
• Confident handling of UHNW and international clientele
• Ability to remain composed and decisive under pressure
• Strong grasp of CRM and service metrics
• In-depth understanding of luxury culture and global standards
Why This Brand
• Predictable schedule and balanced lifestyle
• Esteemed environment without unsustainable hours
• Genuine respect for team wellbeing and boundaries
What Matters Most
• Leadership through example and empathy
• Confidentiality beyond the boutique
• Cultural awareness and ease across international contexts