Our client is a not-for-profit social enterprise supporting NHS GP out of hours and urgent primary care services in the Midlands. Rated as ‘Outstanding’ by the CQC, they have built a respected reputation throughout the region. As Performance, Insight & Reporting Lead you will support the Director of Performance & Delivery in the strategic delivery of various data analytics, KPI metrics and insight reporting to regulatory / statutory bodies.
Key Responsibilities
* Leadership of the Performance Function
o Provide day-to-day leadership and coordination of the Performance team, ensuring high standards of accuracy, insight and delivery.
o Lead the development and improvement of performance reporting frameworks, KPIs, dashboards and monitoring tools.
o Ensure high-quality data assurance, governance and validation processes are in place.
o Lead the modernisation of performance reporting by introducing digital, automated and innovative solutions that enhance efficiency and provide real-time insight.
* Directorate Support & Cross-Functional Working
o Work collaboratively with Heads of Department to ensure performance insight and systems support operational effectiveness and digital delivery.
o Support strategic and operational planning through provision of analysis, insight and performance intelligence.
o Provide cross-functional coordination, joining up data, systems and operational processes to enable improved service delivery.
* Performance, Quality & Compliance
o Oversee compliance monitoring and evidence gathering required for contractual, regulatory and statutory bodies (e.g., NHS England, ICBs, CQC).
o Ensure organisational policies, processes and standards are followed and regularly reviewed.
o Produce high-quality performance, assurance and compliance reporting for senior leadership, committees and external stakeholders.
* Audit, Risk & Assurance
o Lead the audit programme covering quality improvement audits, national/local audits and responsive audits arising from incidents.
o Ensure audit outcomes translate into actionable improvement plans and monitor delivery to completion.
o Support organisational risk management processes by providing analysis, evidence and assurance as required.
* Programme & Project Support
o Support the Director in delivering key strategic and operational programmes across the directorate.
o Lead assigned projects and workstreams, ensuring progress, risk management, delivery and evaluation.
o Provide data, insight, problem-solving and assurance support to cross-departmental projects.
o Develop digital dashboards and analytical tools that provide clear oversight of programme, project and service activity.
* Relationship Management & Communication
o Build effective, collaborative relationships across the Directorate and wider organisation, and maintain strong, constructive partnerships with external stakeholders involved in quality and performance oversight, including ICBs, CQC and NHS England.
o Present performance and improvement information clearly to colleagues at all levels, adapting style to audience.
o Work closely with internal and external stakeholders to support compliance, reporting and assurance requirements.
* People Leadership & Culture
o Provide day-to-day line management and development for Performance and Delivery team members.
o Promote a culture of collaboration, accountability and high performance across the Directorate.
o Support staff in developing skills in data interpretation, systems use and improvement methodologies.
Key Skills & Experience
* Degree or equivalent professional qualification in a relevant field (e.g., Health Management, Business, Data Analytics, Public Health).
* Evidence of continuous professional development relevant to performance, quality, or data management.
* Understanding of healthcare systems, NHS structures, and regulatory frameworks (CQC, ICBs, NHS England).
* Experience working with digital reporting tools and dashboards.
* Experience in data analysis, insight generation, and performance reporting to support decision making.
* Experience in compliance, audit, or assurance aligned with statutory, regulatory, or contractual requirements.
* Experience in project/programme management, including planning, risk management, and delivery of transformation initiatives.
* Qualification or formal training in data, analytics, or performance measurement.
* Advanced training or certification in data tools (e.g., Power BI, Tableau, SQL).
* Leadership or people-management qualification.
Job Offer
Opportunity to work with Senior Management on Data & Reporting Initiatives.
Opportunity to support on implementing Power BI & advanced analytics.
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