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Night Porter - 40 hours per week, Birmingham
Client:
Genting Casinos
Location:
Birmingham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
86c1a83d1fa2
Job Views:
3
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
We are looking for a hardworking Night Porter to join our team at the Genting Hotel, working 40 hours per week.
Key Responsibilities and duties include:
* Ensure guest needs are anticipated and requests followed up.
* Build rapport with guests to encourage repeat visits.
* Check guests in and out, ensuring invoice accuracy.
* Maintain good communication with all hotel departments.
* Handle, follow up, and communicate guest comments or complaints to management.
* Promote hotel facilities and local attractions.
* Assist guests with requests such as information, bookings, and directions.
* Complete tasks each shift and ensure thorough handovers.
* Address issues arising during the night shift.
* Handle refunds and adjustments paperwork when necessary.
* Take and deliver room service orders to standard.
* Perform security checks and floor walks regularly.
Skills and experience required:
* Friendly and welcoming demeanor.
* High standards of dress and presentation.
* Ability to remain calm in difficult situations.
* Excellent interpersonal skills, including a pleasant telephone manner.
* Flexibility to work weekends, bank holidays, and night shifts.
What is a Genting Employee?
At Genting, we value behaviors and attitudes alongside skills and experience. We seek high-caliber, outgoing candidates who are excited about our brands and want to grow with us in the leisure, casino, and hospitality sectors.
We look for candidates who:
* Are enthusiastic about working for Genting and believe in our values.
* Have a positive, can-do attitude.
* Possess outstanding customer service skills.
* Are friendly, helpful, and supportive to colleagues.
* Take pride in their appearance.
* Are reliable and hardworking.
* Are flexible to fit our 24-hour operation.
* Bring personality and fun to the workplace.
What can we offer:
* Online Discount portal.
* A range of flexible benefits, such as holiday purchase, dental insurance, Health Cash Plan, critical illness cover, and travel insurance.
* Life Cover.
* Discounts across Resorts World Birmingham and NEC Campus.
* Discounts within the wider Genting UK brand.
* On-site gym membership at a discount.
* Discounted bus and rail passes with National Express.
* Pension scheme.
* Uniform provided.
* Employee Assistance Programme.
* Free on-site parking.
* Staff discounts at various Genting venues.
We also host engagement events, reward programs, and career development opportunities through our online portal, Genting Academy.
*Subject to eligibility.
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