Lettings Maintenance Coordinator Hours: Part-Time (16–20 hours per week) Contract: Temporary (3 months), with a clear pathway to Permanent and potentially Full-Time for the right candidate This is a critical operational role focused on coordinating and progressing property maintenance, contractor management, compliance administration, and customer communication. You will operate within a highly systemised environment, utilising CRM platforms, maintenance software (Fixflo), and digital workflows to ensure consistency, compliance, and service excellence. ________________________________________ Our Culture: Process, Precision, and Progress At Let with AMRP, everything we do is driven by clear processes, documented systems, and continuous refinement. We provide: • Structured process manuals and video training • Defined workflows supported by technology • A culture that encourages ideas, feedback, and improvement • A business that actively embraces AI and automation to improve efficiency and service delivery Your role is not only to follow processes — but to help improve them. ________________________________________ Key Responsibilities Administrative & Operational Support • Maintain accurate digital records across CRM systems • Manage inbound calls and emails • Coordinate appointments, contractor visits, inspections, and maintenance workflows • Ensure maintenance cases are updated accurately and consistently Repairs & Maintenance Progression • Manage maintenance cases through Fixflo and internal systems • Liaise with tenants, landlords, and contractors to coordinate repair works • Track job progress, quotations, invoices, and completion evidence • Ensure repairs are progressed efficiently and within agreed timescales • Escalate delays or contractor performance concerns where required Contractor Coordination & Compliance • Assist in contractor onboarding and compliance checks • Monitor contractor certifications and documentation • Coordinate access arrangements and scheduling • Support ongoing contractor performance tracking Compliance & Documentation • Monitor and manage property safety certification (Gas, EPC, EICR) • Ensure adherence to internal compliance standards and legislation • Maintain organised digital compliance records • Assist with licensing and regulatory administration Customer Communication • Provide clear and professional updates to tenants and landlords • Handle maintenance-related queries and follow-ups • Deliver a high standard of customer service throughout the repair process ________________________________________ What Makes This Role Different This is not a reactive, traditional admin role. You will be working within a business that: • Uses technology and AI to drive efficiency • Operates with clear systems and accountability • Focuses on data, process, and performance • Is committed to delivering outstanding service at scale ________________________________________ Skills & Experience Required • Previous experience within property, maintenance coordination, scheduling, or administration (desirable) • Strong organisational and multitasking ability • Excellent written and verbal communication • Confident with Microsoft Office and digital systems • High attention to detail and accuracy • Ability to work both independently and within a structured team ________________________________________ The Ideal Candidate You will be: • Process-driven and comfortable working within structured systems • Technologically minded, with an interest in AI and automation • Proactive, solutions-focused, and highly organised • Committed to delivering exceptional service • Open to learning, adapting, and contributing ideas • Professional, reliable, and detail-oriented ________________________________________ Salary & Benefits (Full-Time Equivalent) Basic Salary: £25,000 FTE Bonus Structure: • £100 per new Let with AMRP instruction (Target: 1 per month) • £150 per new Sell with AMRP instruction (Target: 1 per month) • Total Monthly Bonus Target: £250 On Target Earnings: £28,000 FTE Additional: • Company profit share (negotiable) • Clear pathway to full-time employment • Opportunity to grow within a forward-thinking, tech-led business ________________________________________ Your Opportunity This role offers more than just a job — it is an opportunity to: • Be part of a modern, technology-led property business • Work within a company actively embracing AI and innovation • Contribute to improving systems and processes • Develop professionally as the business continues to grow ________________________________________ Apply or Learn More To learn more about Let with AMRP and how we operate, please watch our video introduction below: My Video Intro: https://youtu.be/2EEzPGKBeVk If you feel aligned with our approach, we invite you to submit a short video application. In your video, please tell us: • About your background and relevant experience • What interests you about this role and working with AMRP • Your future aspirations and how this opportunity fits into them This helps us better understand you beyond a CV, and ensures we are the right fit for each other. My Video Intro: https://youtu.be/2EEzPGKBeVk