After-Sales Associate
Location: Office-based | 9:00am - 5:00pm
Join Our Team - Where Technical Expertise Meets Outstanding Customer Care
What We're Looking For
Essential Technical Knowledge
* Proven experience in plumbing and bathroom products (essential).
* Ability to read and interpret technical drawings.
* Strong understanding of safety standards.
* Experience with Root Cause Analysis (RCA).
We're looking for a proactive, technically minded After-Sales Associate with hands-on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career.
This is a dynamic role combining 70% customer service and 30% technical support, ideal for someone who thrives in both problem-solving and customer-facing environments.
The Role
As our After-Sales Associate, you'll be the go-to expert once a product has been delivered. You'll ensure our customers receive fast, effective support while helping maintain the high standards our brand is known for.
?? Customer Support & Service Management
1. Act as the primary point of contact for after-s...