This role provides comprehensive administrative and placement support to the Workforce Development Department, supporting both internal and external students. The postholder will manage workforce development systems, handle complex employment, placement and education queries, and ensure the accuracy and integrity of all data and reports. Responsibilities include overseeing the WFD Service Desk, coordinating placement allocation and the student journey, and producing detailed reports on compliance, training and departmental performance. The role also involves analysing data to support statutory and mandatory training compliance and to inform managers across the organisation.
* To provide general and specialist, effective administrative support to the workforce
development department
* To provide general and specialist, effective placement support to the workforce development
department for both internal and external students
* To answer complex, technical and routine queries arising from staff regarding employment,
placement and education related issues.
* Responsible for managing, updating and maintaining WFD computer record systems to ensure
accurate and effective management data is available to respond to queries and to produce
complex reports including compliance reports and interpret the information.
* To be accountable for ensuring the accuracy of data and information provided and all relevant
work undertaken.
* Responsibility for the day to day administration of the WFD Service Desk function.
* Responsibility for placement allocation and management of the student journey both internal
and external.
* Responsibility for producing reports to support the achievement of statutory and mandatory
training compliance, CPD, placement and other departmental objectives.
* Analysis of data to support compliance and interpret the data to support managers across the organisation
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.
The postholder will provide comprehensive administrative and placement support to the Workforce Development Team, ensuring the smooth day-to-day running of the service desk and responding effectively to routine and complex enquiries. Key responsibilities include managing workforce and placement systems, maintaining accurate staff and student records, producing workforce and compliance reports, and coordinating meetings, courses, diaries and departmental resources. The role also involves managing internal and external student placements, including induction, allocation, monitoring progress, liaising with mentors and external providers, and ensuring compliance with Trust policies and SLAs. The postholder will work autonomously, contribute to team effectiveness, uphold data accuracy, and support statutory, mandatory training and CPD objectives across the organisation.