We are currently recruiting for a Head of Business Change to join the Operations area of our business. This roles is responsible for ensuring that transformation agenda and the resulting initiatives aligned with AXA Partners strategy are well designed and executed, and expected impacts and benefits delivered thanks to comprehensive and consistent roll-out and change management plans.
The role acts as the key cornerstone across all functions, providing expert advice and coaching to wider stakeholders and teams to ensure best-practice execution of the AXA Partners UK & Ireland approach to transformation.
Furthermore, the role holder leads the Transformation Programme through an effective and robust programme and project management culture, building and coordinating a consolidated transformation roadmap tracking progress, identifying issues and risks, and proactively contributing to provide solutions or escalations.
Lastly, as part of Transformation the role holder works tightly with other teams and notably workforce management, financial measurement, as well as excom to ensure the organisation’s means, but also culture and priorities, match its transformation imperatives.
You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week, Monday to Friday 9am – 5pm.
· The Head of Business Change will lead and oversee the transformation initiatives across digital, Motor & Home (M&H), Travel, and continuous improvement functions. This role is responsible for driving change management strategies, fostering a culture of continuous improvement, and ensuring that training and development programs align with organizational goals.
· Digital Transformation Leadership:
- Develop and implement a comprehensive digital transformation strategy that enhances operational efficiency and customer experience.
- Collaborate with IT and digital teams to ensure successful integration of digital tools and platforms across the organization.
· Motor & Home (M&H) Lead:
- Lead initiatives within the Motor & Home domain to optimize processes and improve service delivery.
- Collaborate with stakeholders to align M&H strategies with overall business objectives.
· Travel Function Management:
- Lead initiatives within the Travel domain to optimize processes and improve service delivery.
- Collaborate with stakeholders to align Travel strategies with overall business objectives.
· Continuous Improvement Initiatives:
Drive a culture of continuous improvement by identifying opportunities for process optimization across all business functions.
- Utilize methodologies in collaboration with the Group to facilitate improvement projects and measure outcomes.
· Training and Development:
- Develop and implement training programs that equip employees with the necessary skills to adapt to changes and improve performance.
Monitor and assess the effectiveness of training initiatives, making adjustments as needed to meet business needs.
Technical/ Functional Knowledge, Skills and Abilities
· Experience of steering and delivering successful transformation and operational improvement programmes
· A successful record of exploiting new opportunities and of leading and managing change
· Demonstrable experience of lean process, agile approach, continuous improvement and services designed around need of the customer and/or agent
· Experience of taking people on a change journey within a large multi-disciplined organisation to achieve output related improvements, and a customer focus.
· Experience in delivery of new technology assets into a business to drive process and/or customer improvement
· Technical / digital background, with understanding or experience in software development and agile methodologies preferred
· Understanding and experience of Programme Management processes, structures and capability requirements.
· Strong influential leadership behaviours to drive alignment, arbitrage and delivery at all levels
· Significant experience in change management and digital / business transformation of a large multinational company
· Proven managerial, leadership and talent management skills
· Strong financial (P&L) and analytical skills
Education, Professional Qualifications and Experience
· Degree education ideally in business, or related subject
· Experience of working at a senior/ executive level in a complex environment, managing multiple transformation projects
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