Job Description
Due to the sensitive nature of this appointment full details will only be disclosed to shortlisted candidates.
The Company
This organisation is a growing, purpose-led business going through an exciting phase of change and momentum. Backed by long-term investors and driven by a clear mission their aim is to really build something that aims to make a positive impact, on people, on the planet, and on how things are done.
The work environment is fast-paced and dynamic but friendly, values matter, and culture is something they actively shape rather than leave to chance. If you enjoy working with passionate people, helping teams grow in the right way, and being part of something with a bit of heart - you’ll fit right in.
We are looking for a Chief Operating Officer, to join the executive team and help this business as it evolves.
The Opportunity
This is a big role with huge potential – ideal for someone who thrives in fast-moving environments, has a calm, commercial head and cares deeply about creating brilliant experiences for teams and guests alike.
Key Responsibilities
* Operational Strategy & Leadership: Develop and lead the operational strategy to support growth, ensuring new sites open smoothly and the company scales efficiently.
* Business Planning & Delivery: Create and manage the operational roadmap – align departments, set clear priorities and make sure the day-to-day runs like clockwork.
* People & Culture: Inspire and support the site and central teams to build a culture of collaboration, accountability and kindness.
* Commercial & Financial Oversight: Drive commercial performance through smart planning, cost control and new efficiencies. Work closely with the finance and sales teams to deliver against business targets.
* Systems & Processes: Review and strengthen the systems, processes and tech stack to improve productivity, communication and visibility across the business.
* Growth & Expansion: Lead on the operational planning for new and existing sites across all revenue streams. Work closely with property, design and people teams to deliver experiences that feel seamless and exciting.
About You
* Your most recent position is a leadership role as COO/MD/Operations Director/Commercial Director in a hospitality/leisure business
* You’ve led operations and support functions in a multi-site, customer-facing business, ideally in hospitality, leisure or lifestyle sectors.
* You instinctively understand what great hospitality feels like and bring real enthusiasm for food, drink and the overall guest experience.
* You care about the bigger picture, from sustainability to social responsibility, and believe in growing a business that wants to do good as well as perform well.
* You’re a strong communicator who is able to connect with teams and inspire trust across all levels.
* You’re emotionally intelligent, calm under pressure, collaborative by nature and great with people.
* You take a proactive approach to sales, energising teams and unlocking revenue potential across all parts of the business.
* You understand what it takes to scale a business without losing quality or culture.
* You’re strategic but hands-on; equally comfortable in the boardroom and on the floor.
* You’re commercially sharp with a track record of delivering growth, improving systems and driving performance.