Enjoy a short-term, self-employed role with a chance on going permanent with the company, working for a respected and well-established company that pride themselves on delivering excellent customer service. This Customer Liaison Officer offers transport / fuel on a long-term contract with an opportunity going permanent.
You’ll be working for a major client in the St Neots area, known for providing long-term opportunities and a strong team environment. This is an organisation where you’ll be valued for your contribution and given stability in your role as a customer liaison officer.
I would love to see CVs from anyone who has worked as a Housing Officer, Resident Liaison or Neighbourhood Officer in a similar housing-related role.
As a Customer Liaison Officer, you will be:
To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
Managing the customer/resident journey whilst following the client and company engagement procedures
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home
I'd love to speak to Customer Liaison Officer who has:
Housing/ Neighbourhood, Customer Liaison/ Resident Liaison/ RLO/ CLO/ TLO experience
Experience in the construction industry (preferred)
Great customer service experience
Have clean UK Driver's License
Previous property maintenance or construction experience would be beneficial
This Customer Liaison Officer role is offering the following benefits
Transport and fuel will be arranged
Mon-Fri (8-5pm/ 40hours)
Temporary - 3 months
St Neots( office/ site based)
This Customer Liaison Officer is offering an hourly rate of £16 -18 per hour
Location & travel based in St Neots, the role includes a company vehicle or fuel reimbursement, making site travel easy. The A1 and A428, providing quick access across the Cambridgeshire of England.
If this Customer Liaison Officer role sounds like something you'd be interested in, apply now, or call R'mone on (phone number removed)