Join us as a Senior Courier at our Dunstable Service Centre Site address: DHL International (UK) Ltd, Unit 12/13, Foster Avenue, Dunstable, LU5 5TA What you'll do As a Senior Courier with DHL, you will lead a team of couriers who deliver and collect shipments, ensuring they are accompanied by the required documentation, while upholding our high standards and prioritising customer satisfaction. Your primary responsibilities will be: § Lead and motivate a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction. § Help your team to organise and prioritise their workload (including multiple route sort/Loop Management) to achieve maximum productivity and meet deadlines and SLAs. § Set and monitor KPI targets for your team and address any performance issues accordingly. § Ensure all couriers meet delivery exception targets for the correct time customer hit rate, and manage underperformance accordingly. § Represent DHL professionally and efficiently to increase customer satisfaction. § Conduct daily briefs, PDs and debriefs with your team to keep them updated with company communications, processes, team, and general updates. § Conduct regular 121 reviews and annual appraisals with your team members.