Executive Assistant
Organisation Norfolk Citizens Advice Bureau
Location Norwich, Norfolk, travelling to other sites as required
Contract type Permanent
Salary FTE £27,500 per annum
Hours 22.5 to 37 hours per week
DBS check A DBS check will be required for the successful applicant
Date posted 27 January 2026
Closing date 15 February 2026
About Norfolk Citizens Advice
Norfolk Citizens Advice is a trusted local charity supporting thousands of people each year across seven offices in Norfolk. With around 50 staff and 125 volunteers, we provide free, confidential and impartial advice to help people resolve their problems, improve their wellbeing and navigate difficult times.
Our work covers a wide range of issues, including benefits, debt, housing, employment, discrimination and consumer rights. We are proud to help people find independence, security and stability at moments when they need it most.
We are also committed to influencing change by raising awareness of the issues faced by local residents and working with partners to improve policies and services.
About the Role
The Executive Assistant plays a pivotal role in ensuring strong governance, effective coordination of the Board of Trustees, and smooth organisational operations. Working closely with the Chief Executive Officer (CEO), Trustees, and the wider Leadership Team, the postholder provides high-quality administrative, governance and organisational support.
At Norfolk Citizens Advice we are looking for a Executive Assistant to join our team.
The Executive Assistant plays a vital role in supporting strong governance and ensuring the smooth day-to-day operations. Working closely with the CEO, Trustees, and
Leadership Team, you will provide high-quality administrative and governance support to keep our work coordinated and effective.
Key area of responsibility
· Manage the CEO’s, diary and inbox and workload management.
· Act as secretariat for Board and committee meetings; schedule meetings, prepare/distribute papers, and draft minutes.
· Maintain governance policies and procedures ensuring compliance and timely reviews
· Coordinate annual governance activities (Board cycle, AGM, away days)
· Support compliments and complaints processes with accurate recordings and timely responses
· Maintain accurate and timely H&S documentation
· Assist with data, reporting, and system administration
What we look for
We provide full training for our roles. However, we will favour applicants who demonstrate the following experience:
· Up-to-date knowledge and understanding of equality, diversity and inclusion and its application to the provision of accredited advice
· Knowledge of a range of advice issues and an ability to identify safeguarding concerns and how to make onward referrals to the appropriate authority
· Knowledge of specific advice issues relating to welfare benefits (including Universal Credit), Debt, Housing and Employment
· Good IT knowledge and an ability to support clients in accessing information using IT systems
· Previous experience as an accredited adviser in a similar work environment
· Experience of supporting volunteers
Please note that you will likely be subject to a DBS and Right to Work Check.
Benefits include: 25 days annual leave plus bank holidays (2 to be taken before the August bank holiday and 3 days between Christmas & New Year (Pro rata if part time). For further information go to our website.
How to apply To apply please click the apply button.
Closing date: Sunday 15th February 2026
Interviews will be held on Thursday 19th or Thursday 26th February.