Veterinary Receptionist – Part Time
£12.60ph plus benefits
About Vets Now
Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices – from dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. You will be joining a dedicated team of Vets, Nurses, Animal Care Assistants, Receptionists in our 24/7 emergency and speciality referral Manchester Hospital. The Vets Now Pet Emergency Hospital in Manchester provides both a first-class referral service and an out-of-hours emergency service for veterinary practices in and around the Manchester area.
Role Overview
* First point of contact:
o Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
* Administration:
o Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
o Providing updates to veterinary staff about patients enroute or clients requiring assistance.
* Client Support:
o Be a friendly and reassuring presence, offering support and information when clients need it most.
o Act as a liaison between clients and veterinary professionals.
Working pattern
Week 1: Thursday 13:00- 20:00 and Friday 12:00 -20:00
Week 2: Monday 11:00 – 18:00 and Thursday 13:00 20:00
Week 3: Monday 11:00-19:00, Friday 13:00 – 20:00 and Saturday 11:00 – 19:00
Week 4: Wednesday 13:00-19:00, Thursday 11:00-19:00 and Friday 13:00-20:00
Plus, a fair share of bank holidays.
Why Vets Now?
* 7 weeks pro rata annual leave
* Your birthday as a paid day off
* Cash Health Plan provided by Simply Health
* Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
* £780 CPD allowance pro-rata
* 10 hours paid CPD hours annually pro-rata
* Family-friendly policies including sick, maternity, paternity and adoption pay schemes
* UK Standard Pension contributions – 5% Employee/3% Employer
* Up to 50% discounted staff pet care
* Paid volunteering days
* Death in service of two times annual salary
We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.
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