Resident Involvement Officer
Plymouth
3 Month Ongoing Contract
Full Time
* Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact
* Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events
* Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs
* Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement
* Drive forward the digital resident involvement agenda in line with the agreed strategy
* Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met
* Maintain an ongoing understanding of the sector's regulatory framework to support customers and colleagues in their engagement activities
* Support evidence gathering and verification of regional compliance with the regulatory framework
* Assist with the organising and delivery of resident engagement days, partnership days and conferences
* Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject
* Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions
Experience
* Highly effective communication skills – verbal, written and presentation
* Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures
* Good analytical skills with the ability to understand and translate performance data into ‘easy to understand' format
* Excellent team player with an ability to work across different teams and at different levels
* Excellent organisational skills and an ability to work on own initiative
* Good level of general education with excellent written and verbal skills
* Good level of IT skills including Word, Excel and PowerPoint
* Flexible hours to facilitate non-standard meeting arrangements
* The ability to travel the region as required
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
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