Job Details
Reference: DD252141_044
Vacancy: 1
Job title: UIUX Designer
Location: Leicester/ Client Location
Salary: GBP 44000 to GBP 55000 per annum
Published Date: 04 November 2025
Closing Date: 03 December 2025
Responsibilities
* Lead discovery workshops to capture user needs, journeys, and pain points across customer, field, and back-office experiences.
* Conduct user research, persona definition, and empathy mapping tailored to Utilities-specific processes (e.g., asset management, service requests, and field operations).
* Develop user flows, journey maps, wireframes, and interactive prototypes to visualise and refine design concepts.
* Validate design decisions through usability testing, stakeholder feedback, and iterative design cycles.
* Create high-fidelity UI designs aligned with the Salesforce Lightning Design System (SLDS) and corporate brand guidelines.
* Define and maintain reusable design components and patterns, ensuring consistency across Sales, Service, Field Service, and Experience Cloud applications.
* Collaborate with technical teams to ensure feasibility, design fidelity, and precise handoff using tools such as Figma or Adobe XD.
* Partner with Product Owners and Business Analysts to translate functional requirements into user-centric design artefacts.
* Work closely with Solution and Technical Architects to ensure design alignment with the overall platform architecture and scalability standards.
* Participate in Agile ceremonies including sprint planning, design reviews, and retrospectives.
* Present design concepts, rationale, and usability findings to both business and IT stakeholders.
* Champion accessibility, responsiveness, and mobile-first design principles across all Salesforce user interfaces.
* Ensure compliance with WCAG accessibility standards and Salesforce UX best practices to deliver inclusive and effective experiences for all users.
Qualifications
* Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), Cognitive Science, or related field.
* Salesforce UX or UI certification is a plus.
* Prior experience in large-scale digital transformation programmes within energy or utilities sectors preferred.
* Proven experience as a UX/UI Designer within Salesforce multi-cloud programmes (Sales Cloud, Service Cloud, Field Service, and Experience Cloud).
* Demonstrated understanding of Utilities business processes, particularly field operations, asset management, and customer service workflows.
* Deep familiarity with Salesforce Lightning Design System (SLDS) and Salesforce platform design constraints.
* Strong proficiency in Figma, Adobe XD, or equivalent design and prototyping tools.
* User research artefacts such as detailed personas, empathy maps, and journey maps that capture user needs, motivations, and pain points.
* Well-structured information architecture documents and user flow diagrams to define intuitive navigation and interaction pathways.
* Wireframes and interactive prototypes to visualize and iterate on proposed user experiences before development.
* Design specifications fully aligned with Salesforce Lightning Design System (SLDS) standards to ensure consistency and scalability.
* Thorough accessibility and usability testing reports documenting findings, recommendations, and design improvements.
* Final UI design assets prepared for seamless handoff to development teams, ensuring design accuracy and implementation quality.
Other Key Skills
* Good analytical and Problem-solving skills
* Good communication skills
* A thorough approach and Self starter
* Focus on quality and delivery
* Working together in teams.
* Leadership and effective decision making.
* Flexible Attitude
* Excellent customer service
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