Assisting the Housing and Support team to deliver high-quality housing and support to our residents – this role will quite often be the first point of contact for our residents and visitors – responding to a range of queries, providing information and holistic advice.
• The post holder will deliver a consistent high-quality customer service, providing an excellent service experience for everyone they come into contact with – especially our residents and their support network
• This critical role is incredibly varied. Amongst the usual reception type duties such as providing a telephone switchboard service for the site, sorting post, logging repairs and processing payments, this role also plays a key part in keeping the building safe.
• The job holder will be a designated first aider as well as fire marshal and responsible for evacuating the building during emergencies.
• They will also be carrying out regular patrols, including Wellbeing and Facilities checks of key areas throughout their shift.
• Depending on the site the job holder may also be welcoming new residents, deal with complaints and reports of anti-social behaviour or just provide a listening ear to residents, and members of the public, reporting concerns or issues as appropriate.
Please apply here -