Job Description
Are you passionate about providing great client experience?
Do you have strong communication and interpersonal skills?
Are you highly organised and detail orientated?
As a Client Executive within our Virtual Boutique, you'll play a pivotal role in delivering an outstanding client experience. You'll take full ownership of the end-to-end engagement process, working closely with various teams across the business to gather and relay information to our online clients.
In this dynamic role, you'll manage live chat, inbound calls, and emails—providing timely, professional support to clients with queries, concerns, or purchase intentions.
You'll thrive in a fast-paced environment, confidently guiding clients through their journey with us. Strong written and verbal communication skills are essential, as much of your day will involve direct client interaction. You'll be a clear and articulate communicator, with excellent spelling and grammar. With multiple queries often handled simultaneously, you'll need to be highly organised, detail-oriented, and quick to identify and resolve issues.
You will need to be fully flexible to work between the hours of 8am and 10pm and there is currently four days working and two days off rotation pattern in place (working patterns are subject to change).
About You
1. Previous Client Services experience in a retail contact centre is highly desirable.
2. Strong communication and interpersonal skills, with the ability to build rapport.
3. Confident using digital tools and comfortable navigating technology.
4. Maintains a positive, professional, and client-focused attitude.
5. Excellent planning and organisational abilities.
6. Capable of performing effectively under pressure.