Our client is seeking an Ocean freight Operations Specialist to join their team.
This role can be based from Purfleet or Luton - Exports and cross trade experience
As part of the operations team learn all customer processes and be ready to support colleagues as required
Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.
Drives own performance and challenges others positively to achieve KPIs
Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
Implements the clients people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
Ensures that all external and internal enquiries are responded to promptly and professionally
Escalates issues if required.
Ensures that all interactions of self and team are compliant with the clients Code of Conduct and other compliance requirements e.g. anti corruption