About the role:
As Reception and Membership Manager, you will be responsible for leading a small team of Reception and Membership Coordinators to ensure that our members have the best possible service whilst with us.
A vital front of house role, reception is the first point of contact for Youth Zone members (children and young people aged 8-19 years, up to 25 for those with additional needs) and any other visitors and guests to the Youth Zone.
You will be the lead for our reception desk providing a highly professional welcome and customer-focused service, with focus on visitors, deliveries and room bookings.
You will be positive about young people and will ensure that the Youth Zone functions to its maximum potential.
About EMPOWER:
Empower Youth Zones is the charity that oversees the creation, management and sustainability of Youth Zones in Manchester and Salford. These include HideOut Youth Zone located in Gorton (East Manchester) which opened in 2020, and Salford Youth Zone located in Pendleton, which opened to young people in June 2025. HideOut and Salford Youth Zone provide children and young people aged 8-19 and up to 25 for those with additional needs with somewhere safe to go, something positive to do and someone trusted to talk to.
Youth Zones are purpose-built spaces fizzing with energy and crammed with incredible facilities. They are staffed by skilled and dedicated Youth Workers who truly believe in young people – helping them see what they could achieve, and giving them the skills, confidence and ambition to go for it. This is life-changing support that helps tens of thousands of young people from a diverse range of backgrounds to thrive.
HideOut and Salford Youth Zone are part of a national and growing network of Onside Youth Zones. There are currently 15 active Onside Youth Zones across the UK with 20 due to be open by 2025.