Operations Manager (K&B & Adaptations)
Location: Surrey
Salary: £50,000 + Car Allowance
We are seeking an experienced Contracts / Operations Manager to lead planned works programmes, specialising in kitchens & bathrooms (K&B) and property adaptations. This role is responsible for ensuring projects are delivered on time, within budget, and to a high standard, while maintaining strong commercial control and client satisfaction.
Key Responsibilities
Oversee the planning, coordination, and delivery of works across multiple contracts
Manage operatives, subcontractors, and resources to ensure productivity, quality, and KPI performance
Monitor project progress, resolve issues, and drive continuous improvement in service delivery
Take ownership of financial performance, including cost control, variations, WIP, and account submissions
Prepare and present operational and financial reports to senior management
Build and maintain strong client relationships, ensuring high levels of customer satisfaction
Ensure all contractual obligations are understood and delivered in full compliance
Lead recruitment, performance management, and development of staff within the team
Promote and enforce a strong health & safety culture, ensuring full regulatory compliance and incident management
Requirements
Proven experience in a Contracts or Operations Management role
Essential experience in K&B and property adaptations
Strong commercial awareness and financial management experience
Experience managing teams and subcontractors in a fast-paced environment
Excellent organisational, communication, and leadership skills
Good understanding of health & safety regulations and best practices