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Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint spanning approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing its portfolio of brands, including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our success is driven by our mission: we empower, engage, and inspire our consumers every step of the way.
Our team members are the heart of our stores worldwide, bringing passion and going above and beyond to ensure an exceptional customer experience—from helping customers choose shoes to styling outfits. Your core responsibility is to ensure customers enjoy their time with us.
Key Responsibilities
* Create memorable customer experiences through authentic service.
* Achieve sales targets and performance metrics.
* Interact with customers, educate them about our products, and build lasting relationships.
* Maintain store standards, visual merchandising, manage deliveries, and assist with stock replenishment and loss prevention.
* Manage cash and adhere to security, safety, and stock accuracy policies.
* Encourage customer loyalty by discussing upcoming collections and collecting customer data.
Knowledge, Skills, and Abilities Required
* Flexible schedule, including weekends and holidays.
* Retail sales experience preferred but not required.
* Passion for our brands and lifestyles.
* Excellent communication skills.
* Positive, professional attitude.
* Enthusiasm for learning and sharing product knowledge.
* Ability to work under pressure in a fast-paced environment.
US Candidates Only
* Compliance with Company AAP/EEO policies.
* High School diploma or equivalent.
Working Conditions
* Retail environment.
The Extras
* Generous clothing allowance.
* Training & development opportunities.
* Quarterly bonuses.
* 60% off Sweaty Betty merchandise.
* Pro-rated 25 days holiday (part-time if applicable).
* Refer a Friend bonus scheme.
* Season Ticket Loan.
* Access to Retail Trust for advice and support.
* Budget for attending fitness classes.
* Access to Sample sales.
* Health Cash Plan with Medicash (post-probation).
* Enhanced Family Leave policy.
Our DEI Commitment
We aim to create a culture that celebrates diversity, embodies inclusion, and fosters equity. We are committed to listening, learning, and making meaningful changes. Our mission is to embed diversity, equity, and inclusion at our core, creating a culture of belonging where everyone can be authentic. We recognize the journey is ongoing and commit to working with our DEI teams to be champions of inclusion because when we say all, we mean it.
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