3rd Line Engineer/365 / Azure - Remote
Are you a 3rd-line powerhouse who thrives on the variety and pace of the MSP world? We are looking for a high-level Senior Systems Engineer who can jump between diverse client environments, architecting secure cloud solutions and performing deep-dive forensic fixes.
This is a role for the technical elite. You won't just be 'managing' systems; you'll be the person who breaks down exactly why a VM corrupted or where a network drop is occurring using Wireshark.
The mission
As a senior lead in our remote MSP team, you will be the final escalation point for complex infrastructure challenges:
M365 & Azure Architecture: Go beyond basic admin. You'll analyze logs, run critical security audits, and build/deploy Intune and Autopilot policies from scratch.
SharePoint & OneDrive Lead: Resolve high-level sync issues and manage complex deployments and site creations.
Forensic Networking: You'll use Wireshark to diagnose packet loss and spikes, while managing SonicWall (NetExtender), UniFi, and Draytek environments.
Server Remediation: Lead the charge on Hyper-V troubleshooting. We need someone who can perform post-Pen Test remediation and solve 'unsolvable' VM corruptions.
Security & Training: Manage the security posture across client sites and lead KnowBe4 training initiatives to upskill our internal team and clients.
What You Bring to the Table
We need a battle-hardened professional who understands the unique demands of a Managed Service Provider.
MSP Pedigree: Proven experience working within an MSP environment. You know how to juggle multiple tenants and document your work meticulously.
Cloud Expert: Mastery of the M365 stack, specifically Intune, Autopilot, and Azure security logs.
Networking Pro: High-level experience with SonicWall and Draytek. If you aren't comfortable managing complex rule sets or analyzing data spikes, this isn't the role for you.
Virtualization Specialist: Expert-level Hyper-V knowledge-stabilizing and recovering corrupt environments is second nature to you.
Technical Versatility: Ability to provide occasional CRM support and a drive to lead team training via KnowBe4.
3rd Line Engineer/365 / Azure - Remote
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