Call Centre Agent – Debt Management – Collections – Debt Collection but with a desire to help people and resolve debt problems. Insane 2 weeks training to get you started!
Office based Stoke-on-Trent, free on-site parking, great transport links.
Starting salary £25,225, plus monthly bonus. Full time- Permanent role.
Long list of benefits, great incentives, more info below…
We are looking for 1 years' continuous experience dealing with difficult customers, or complaints or debt that requires patience and thick skin - a passion for helping people solve their debt problem dealing with literally all walks of life - in return great salary stability and amazing holidays and people culture - Inc insane 2 week training
Debt management but with an emphasis on people! Friendly, down to earth business who are trying to do collections differently.
Speak to Demi @ Duval.
The Role Day-to-Day:
* Make and receive calls to resolve overdue payments and arrange payment plans
* Use your negotiation skills to create tailored solutions for customers
* Take ownership of first-call resolution – with quick, efficient results!
* Work within client expectations to deliver fantastic customer experience
* Resolve varied customer issues, showing resilience and professionalism.
We are looking for:
* Drive and enthusiasm for reaching goals in a fast-paced role
* A friendly and positive attitude!
* Strong listening and communication skills over the phone
* Resilience, tenacity, and ability to perform under pressure
* GCSEs in Maths and English (A-C) or equivalent
* Ideally, up to 1 year of customer service experience in retail, hospitality, or contact centre.
Wicked Benefits:
* Competitive bonus scheme
* Up to 35 days holiday (including bank holidays)
* Employee awards, incentives, and amazing social events
* Pension scheme, mental health support, and free onsite parking
* Access to perks like gym membership contributions and free tea and coffee
* Casual dress code and paid volunteer days - 2 days a year
* Enhanced family leave policies and long service awards
* Free annual eye tests, contribution to prescription glasses, and dentist-on-demand.
Are you looking for a new challenge? Demi @ Duval is recruiting! Apply now