Description: Berry Recruitment are NOW hiring for an exceptional and innovative organization in Witney for a Technical Advisor. To deal with technical sales enquiries including specifying products, providing quotations, maximizing sales, and providing a high level of customer service. To maintain a broad technical knowledge of Heating & Ventilation products. To support the Product Manager, support and assist the Heating & Ventilation Field Sales Manager and the Customer Services team.
Role: Technical Advisor
Location: Witney, Oxfordshire
Salary: £27,000 - £31,000 Per Annum
Office based role Monday to Thursday 8.30am until 5.00pm and Friday 8.30am until 4.30pm.
Benefits Package: 25 days holiday bank holidays, Performance related bonus
About the role: As a Technical Advisor, your duties will be:
1. Handle all customer telephone enquiries of a technical and sales nature.
2. Deal with all technical queries referred by the Sales Order Processing department.
3. To converse with and assist customers, architects, consultants/surveyors, and designers at the highest technical level.
4. Interpret and take measurements and details from architects’ drawings and or CAD (or equivalent) to make the necessary calculations for specifying equipment.
5. Provide accurate and detailed written and verbal quotations.
6. Make outgoing calls to customers in response to product enquiries, to follow up quotations & to advise of special offers and promotions.
7. Receive and input occasional telephone orders resulting from technical queries/quotations.
8. Occasionally attend Trade Shows and Company-led seminars.
9. Build relationships with customers and suppliers.
10. Liaise with and follow up leads from External Sale Executives, e.g. progress visit reports and correspondence.
... (more duties listed, not all included for brevity) ...
About you:
Excellent interpersonal and negotiation skills
Excellent organizational skills and attention to detail
Self-motivated and flexible with the ability to work on own initiative
Strong analytical and problem-solving skills
Ability to function well in a high-paced and, at times, stressful environment
Proficient with Microsoft Office
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