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Client Support Administrator *12 Month FTC*, Market Drayton
Client:
Culina Logistics
Location:
Market Drayton, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
db6a21e21986
Job Views:
4
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
The Client Support Administrator is the first point of contact for our clients, delivering outstanding customer service. Responsibilities include resolving queries, managing stock and orders for assigned clients, and coordinating with internal departments to find optimal solutions.
This is a 12-month fixed-term contract.
Salary: £26,035 per annum
Working hours: 4 days on, 4 days off, 06:00-18:00
Key Duties:
* Ensure timely and accurate receipt of sales orders for warehouse processing.
* Follow up on missing or outstanding orders with clients.
* Manage duplicate orders, confirming processing or cancellation.
* Oversee inventory and quality control, including stock holding, releasing, and quarantine management.
* Communicate professionally with clients via face-to-face, phone, or email interactions.
* Provide high-quality service to ensure positive client experiences and retention.
* Manage a portfolio of clients daily.
This list is not exhaustive; additional duties may be assigned.
Qualifications:
* Excellent verbal and written communication skills.
* High attention to detail.
* Ability to work under pressure.
* Initiative-driven with strong negotiation skills.
* Effective workload prioritization skills.
* Customer-focused mindset.
Additional Information:
We are committed to diversity and employee development. We offer comprehensive learning programs and benefits including:
* 235 hours of annual leave.
* 4% employer and 4% employee pension contributions.
* Life assurance at twice the annual salary.
* 24/7 Employee Assistance Programme for confidential support.
* Eye care vouchers and discounts.
* Recognition programs such as Employee of the Month/Year.
* Access to over 50 retailer discounts via our benefits platform.
If you meet the requirements and are interested in this opportunity, please apply now and join our #WinningTeam!
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