2nd Line Support Engineer
Harrogate
Offering £33,000 £38,000 Basic Salary plus Great Benefits
Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service.
2nd Line Support Engineer - Role
The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved.
1. Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner.
2. Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365.
3. Supporting network ...