Patient Booking Team Leader
The closing date is 12 June 2026
The post holder will provide supervision, leadership and guidance to the Rheumatology / Metabolic & DEXA booking teams within the Specialist Unit. The post holder will be expected to cross cover with the other Team Leaders in the services and deputise for the Assistant Service Manager as required.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
The post holder will be responsible for the provision of quality booking functions for all three services (Rheumatology, Metabolic & DEXA) maintaining a high level of professionalism and credibility to the Trust whilst ensuring current local and national waiting time targets are achieved.
Responsibilities include ensuring all areas are manned appropriately and rosters produced according to the needs of the service, ensuring HR and Trust policies are adhered to, including sickness absence, performance and appraisals.
Job responsibilities
The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to.
The post holder will uphold current high levels of customer service in all areas, ensuring the Trust values and behaviours are upheld.
The post holder will monitor all KPIs and targets relating to performance within the Rheumatology / Metabolic & DEXA Team, preparing regular monitoring against the agreed indicators, underpinned by a thorough understanding of the Access policies and expectations.
The post holder will develop and implement new projects and processes as and when required into the team.
The post holder will manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times.
The post holder will understand all the functions of the inpatient booking team and flex all services to deliver operational KPIs.
Conduct regular call quality checks with all staff, feedback and document within personal development plan.
Please see the job description for full details.
Person Specification
Qualifications/Training
* Educated to GCSE Level or equivalent
* ILM First Line Management or equivalent
* Customer Services NVQ Level 3–4 or NVQ in Business Administration or Equivalent experience
Experience
* An understanding of capacity management
* An understanding of National and Local wait time targets (RTT Referral to Treatment)
* Ability to analyse and interpret data
* Previous NHS experience
* Previous experience of utilising hospital patient administration systems
* Previous experience of booking processes
Knowledge (including specialist or technical knowledge required)
* Staff Management / Supervisory Experience
* Knowledge of HR policies and procedures
Personal Qualities & Trust Values
* Demonstrates commitment to the Trust's published values
Skills and Competencies
* Advanced keyboard skills
* IT literate; knowledge/proficiency in the use of varied computer programmes (Excel, Word & Outlook)
* ECDL or equivalent
* Knowledge of National E-Referral System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital
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