We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.”
Purpose of Post:
This role leads a regional team of Mobile Support Engineers to ensure effective bus diagnosis, repair, and maintenance. It delivers high‑quality technical support, manages warranty and retail work, coordinates campaign reworks, and serves as the main customer interface by attending reviews and reporting key KPIs to drive performance, reliability, and customer satisfaction.
Key Tasks:
• The effective management and ongoing development of aftersales service support, covering all Wrightbus product in the UK.
• Act as the interface between Wrightbus and the customer.
• Ensure the delivery of high-quality technical support service to our customer base and ensure that all technical (and parts) issues are dealt with in a timely and professional manner.
• Ensure that all vehicle availability targets are met, and that vehicle downtime is kept to industry minimum levels.
• Manage all manufacturer warranty and campaign claims that are processed within the correct timescale.
• Manage and deliver revenue and cost targets. Ensure a high‑quality, timely parts service by monitoring chassis and body stock, maintaining correct inventory levels, professionally managing all parts storage and control, and resolving parts queries quickly and professionally.
• Continuous analysis of system data and field service issues collected from in service customer vehicles and feedback of key product issues to Product Development.
• Where appropriate, support Product Development regarding the ongoing refinement of vehicle parameters, capabilities, and customer intentions for vehicles.
• Ensuring that the customer collects any required system data in the appropriate manner.
• Implement the required support mechanisms for new products and technologies.
• Promote the sale of All Service One product with our customer base and identify new opportunities for development.
• Prepare for and attend service meetings with customers as required.
• Compile and issue a daily VOR status report for our key customers as well as manage the daily tasks undertaken by our Mobile Support Engineers.
• Liaise with suppliers to ensure vehicles are repaired in a timely manner without delay.
• Assist with / undertake hands on vehicle repairs covering all aspects – Mechanical / Electrical / Body when required.
Essential Criteria:
NVQ Level 3/City and Guilds parts, 1, 2, and 3 in Vehicle Engineering or equivalent OR at least 5 years’ experience in a similar role in bus or automotive industry and GCSE Grade C or above in English and Maths (or equivalent).
Experienced in the bus industry with a sound knowledge of bus engineering
Proven experience in managing field-based staff / contractors
Knowledge in organising / coordinating campaign reworks
Experience in compiling and submitting reports
Experience in meeting with customer’s / project partners
Extensive experience in providing technical training to customer representatives, on either a formal or informal basis OR A strong technical background in bus or automotive engineering, combined with demonstrated high performance in a hands‑on engineering or supervisory role.
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