Our client is seeking a detail-oriented and customer-focused Customs Brokerage Agent to support customs clearance activities and ensure the accurate and timely movement of international freight. This role involves processing documentation, coordinating shipments, and delivering high-quality customer service while maintaining compliance with regulations and internal procedures.
Job Details:
* Job type: Permanent
* Hours: Monday to Friday - 09:00 to 17:30
* Salary: Up to 28,000 DOE
Key Responsibilities:
* Process import, export, and transit customs clearances
* Ensure timely and accurate data entry into operational systems
* Prepare and issue invoices in line with client and customer requirements
* Track and monitor shipments, proactively resolving exceptions
* Communicate with customers, suppliers, and colleagues to ensure service standards are met
* Ensure compliance with government regulations, customer SOPs, and internal policies
* Support operational excellence and contribute to continuous improvement
* Escalate issues when necessary and uphold cultural values
Skills & Experience:
* 6-12 months of experience in customs, logistics, or freight forwarding
* Strong organisational skills and attention to detail
* Proficient in Microsoft Office (Excel, Word)
* Effective written and verbal communication skills
* Fluent in English
* Positive, proactive, and customer-focused attitude
* Knowledge of customs processes and global logistics industry
* Additional language skills or customs certification (preferred)
WR Logistics is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to equality and diversity in the workplace.
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