What you will do:
1. Lead digital design programmes of work from conception to completion in close collaboration with brand, marketing and product teams including setting digital design vision and strategy
2. Translate our brand strategy into relevant digital experiences and design concepts that resonate with our audience, are compelling and enhance the customer experience across web, app and store
3. Shape user experience across our products and services with strategic design initiatives that blend customer insights and business needs
4. Work with Brand to shape digital TOV and customer experience, ensuring consistent experience across channels
5. Lead the creative execution of all digital design touchpoints from app, web and store, working with a team of digital designers, brand and marketing
6. Develop and maintain digital design guidelines and systems aligned to brand guidelines and principles, are adaptable and scalable, ensuring systems are tested, maintained and adopted across teams and agencies
7. Support UX/UI and product designers embedding into value streams where required to deliver fast and with continuous iterative improvement
8. Manage digital design agency briefs, SOWs, prioritisation and performance
9. Champion accessibility and inclusive design ensuring ECAG AA compliance and strong usability
10. Lead quant/qual research and leverage analytics and testing techniques to define, iterate and track KPIs to deliver best customer outcomes
11. Ensure you are always up-to-date with the latest design trends, best practices and tools to actively seek ways to improve the design process
12. Foster culture of design thinking, innovation and continuous improvement across the bank
And... we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
13. Deep understanding of design principles and methodologies, strategic thinking with tactical agility
14. Advanced knowledge of Figma, design systems, digital design, IA, animation, design thinking, rapid prototyping and usability testing
15. Web/App platforms and constraints understanding - responsive, device performance fundamentals
16. Excellent grasp of customer insight, research methodologies and market analysis
17. Strong customer-centric mindset with a passion for creating engaging, value-driven digital experiences
18. Good knowledge of accessibility standards WCAG AA, inclusive design and content design basics
19. Extensive experience in any or all the following: Head of Design, Head of Digital, Digital Creative Director, etc, preferably within a financial services role
20. Experience working within a regulated environment
21. Experience of delivered high-impact digital experiences and product design, with a portfolio demonstrating system leadership and measurable outcomes
22. Demonstrated ownership of a multi-product design system – creation, governance and adoption at scale
23. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our promise to you…
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!