Job Title:
NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Shrewsbury
Client:
Telent
Location:
Shrewsbury, United Kingdom
Job Category:
Other
EU Work Permit Required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical infrastructure to ensure connectivity and security 24/7.
The NOC (Network Operations Centre) Technician supports the NOC engineering team by handling incident management, supporting contractual KPIs, and working on a 24/7 shift rota.
Responsibilities:
1. Handle incoming calls and emails, responding in line with KPIs.
2. Create incident tickets based on customer reports.
3. Process Service Requests.
4. Assign tickets to support teams and service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant teams and providers.
7. Communicate incident updates to customers.
8. Coordinate with utility companies during power-related network issues.
Candidate Profile:
Previous experience in supporting enterprise and service provider networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st line diagnostics and incident resolution.
* Strong communication skills for liaising at all levels.
* Proficiency in Microsoft Office.
What We Offer:
Opportunities for career development across various sectors, roles, and technologies. We foster an inclusive culture that values diversity and encourages everyone to be themselves and thrive.
Additional Benefits:
* 34 days holiday including public holidays, with options to buy or sell days OR 26 days plus holidays.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Reward scheme.
Learn More:
Watch the Telent video to discover more about us!
We are committed to diversity and inclusion, creating an environment where everyone can belong, be themselves, and reach their potential.
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