Job Title: Personal Injury ParalegalSalary: £24,000 - £26,000Location: Wakefield, West YorkshireContract: Full time, Permanent, Hybrid Working AvailableRole Overview & Key Responsibilities:
* Support lead file handlers in the management and progression of serious injury cases.
* Draft standard correspondence to advance cases using the ProClaim case management system.
* Act as the main point of contact for Fee Earners, handling incoming calls and enquiries.
* Where appropriate, respond to telephone enquiries and ensure messages are relayed promptly to the relevant Fee Earner.
* Work closely with your line manager to achieve monthly KPIs.
* Regularly update and maintain accuracy within the case management system.
* Ensure filing and information management is carried out in line with the firm's standards.
* Arrange appointments for Fee Earners as required.
* Liaise with the Finance Department regarding disbursement payments, outstanding accounts, and other finance-related matters.
* Provide support to the wider team during busy periods, including document production, task management, call handling, and general administrative duties.
* Sort and distribute incoming post efficiently.
* Consistently meet performance targets within a goal-oriented environment.
* Undertake additional tasks as required to support the needs of the business.
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