Are you an experienced Parts Coordinator or Parts Advisor ready to take control of a fast-paced parts department? Do you thrive in an environment where your organisation, product knowledge, and customer service skills directly impact a business’s success? If so, we want to hear from you!
We’re recruiting for a driven and proactive Parts Coordinator to lead a vital function within a growing and dynamic machinery business. This is your opportunity to step into a key role where no two days are the same – from coordinating urgent repairs to fine-tuning stock levels and delivering first-class customer support.
What You'll Be Doing as a Parts Coordinator:
* Taking full ownership of the parts department, ensuring seamless daily operations.
* Handling customer enquiries across all channels – identifying the right components, advising on replacements, and managing warranty claims.
* Supporting the service team by sourcing and dispatching parts for emergency breakdowns and scheduled maintenance.
* Processing parts orders from start to finish – picking, packing, and shipping with speed and accuracy.
* Managing inventory: maintaining stock levels, reordering parts, and ensuring availability for both internal teams and customers.
* Delivering exceptional front-line customer service – in person, over the phone, and by email.
* Overseeing goods-in processes, checking deliveries, and m...