Assistant Front Office Manager - Hampton by Hilton London Gatwick Airport
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
The Hampton by Hilton, London Gatwick Airport is situated at the North Terminal of London Gatwick Airport, which is the UK's second largest airport. With 194 bedrooms, restaurant and bar serving up to 500 covers a day in peak season, the hotel has a gym facility onsite and has 2 meeting rooms, each able to accommodate up to 20 delegates.
We pride ourselves on investing in our people and delivering outstanding customer service. If you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Free Gym Access
* 30% F&B discount at RBH hotels
* Refer a Friend scheme
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over 1000 per year
And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
What you'll be doing..
* Assist the Front Office Manager in leading the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
* Address guest needs promptly and professionally, building lasting impressions and guest loyalty
* Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
* Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
* Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction
* Help to manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance
* Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management
* Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
* Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members
What We Need from You:
* Minimum of 1-2 years' experience in sales within the hospitality or events sector, with a proven record of achieving sales targets and managing client relationships effectively
* Strong leadership and people management skills, with the ability to inspire and develop a sales team to meet ambitious goals
* Exceptional communication and presentation skills, both written and verbal, with a professional and persuasive approach
* An understanding of sales principles and strategies, with experience in strategic planning, forecasting, and performance analysis
* Proficiency in CRM software and Microsoft Office, with the ability to generate and analyse sales data
* Highly organised, able to prioritise tasks and manage multiple projects in a fast-paced environment
* Flexibility to work outside of regular hours, including evenings and weekends
* A positive, proactive approach with the ability to identify and act on new opportunities in line with hotel objectives
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .