Job Purpose and Information
Under the direction of the line manager the post holder will assist in the delivery of all library services. The postholder will be a member of a team of front‑line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.
The postholder will be a databased public service point and is required to work a pattern comprising a mix of mornings, afternoons, evenings and weekends. The postholder may be required to work alone at a service point. The postholder will also be required to work at any other service point including mobile libraries from time to time to provide emergency staff cover or for training purposes, in particular other libraries within the area they are appointed.
There are currently 2 temporary part‑time posts available immediately as follows:
* Ballycastle Library: 12.25 hours per week
* Ballycastle Library: 18 hours per week
*NB These are temporary posts, subject to review, pending the organisation and structure review and dependent on business need. Please note these posts are for a period of 50 weeks and may be extended, made permanent, or terminated for any valid reason.
Job Description
Responsible to: Branch Library Manager
Main Duties and Responsibilities
* Assist clients to make best use of services and facilities through:
o Handling client enquiries using print and electronic resources (e.g., books, CD ROM and the Internet)
o Processing requests
o Helping clients to select and use all library resources and facilities
o Introducing and explaining library services, rules and regulations to new and existing clients, and operating the Libraries NI complaints procedure
o Registering clients
* Assist with the routine delivery of the programme of promotional activities, including school class visits, story time, user education events, special initiatives, etc.
* Assist with day‑to‑day routine procedures and the delivery of client‑focused library services in the areas of learning, information, leisure and culture, including:
o Shelving, tidying, maintaining books and other resources
o Circulation – issuing, discharging and renewing procedures for all resources
o Operation of information communication technology relevant to the post
* Assist with collation of statistics and maintenance of appropriate records as required
* Play an active role within the team in ensuring all services are provided to high standards and comply with current library policy and procedures
* Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure
Staff Development
* Attend and participate in training and staff development programmes in compliance with Libraries NI Staff Development Policy, including staff appraisal
* Co‑operate as required in the introduction, development and operation of any information communications technology relevant to the grade
* Keep abreast of initiatives and developments within the library service
* Contribute to the delivery of training on routine aspects of Public Service Point work
Premises and Facilities
* Assist with the maintenance of an orderly, safe and welcoming environment for clients and colleagues, in accordance with Libraries NI Health and Safety policy
* Assist the line manager to ensure all equipment is handled with care, maintained, properly secured and that the service point inventory is accurate and up to date
* Contribute to the opening and securing of premises and report any problems to the appropriate senior officer
* Implement Libraries NI policy relating to library charges
* Assist with daily, weekly and monthly completion of standard forms and banking routines in accordance with Libraries NI policy
* Perform any other duties relevant to the grade as may be reasonably required by the Chief Executive or his/her designated officer from time to time
Person Specification
Applicants must provide evidence that, by the closing date, they meet the following criteria:
Essential Qualifications
* Minimum of five GCSE/GCE O levels at grades A*-C / 9-4 or equivalent, including English and Maths, or equivalent/higher qualification
Experience
* At least one year’s experience working with the public in a face‑to‑face customer‑focused environment
* Experience of using current information communication technology (ICT) for accessing, selecting and using information
* Experience of working in a team environment
Knowledge and Skills
* Good oral and written communication skills
* Proficiency in use of e‑mail and the internet to support people using online services/current technology
* Knowledge of books and reading, library resources in all formats
* Good interpersonal skills
* Able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points
* No criminal record which would prevent working with children and/or adults at risk
Personal Qualities and Attributes
* Ability to work cooperatively in a team environment
* Positive approach to customer service (internal and external)
* Ability to prioritise tasks and work to deadlines
* Approachable and confident
* Tact and diplomacy
* Open and engaging personality
* Flexible
Desirable
* Experience of supporting, contributing to or delivering events or activities
* Experience providing a face‑to‑face service to a diverse range of the public, including evidence of working with children and older people in a customer‑focused environment
* Experience of working in a public, academic or specialist library
Shortlisting
Shortlisting will be carried out on the basis of the information provided against each specific criterion as presented on the application form. Applications will first be considered against the essential criteria. Where necessary, enhanced criteria and/or desirable criteria may be applied.
Only shortlisted candidates will be called to the next stage of the selection process.
Equal Opportunities
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. All appointments will be made on merit.
Terms and Conditions
These are temporary appointments. The successful candidate will be employed on NJC terms and conditions of service. Membership of the Northern Ireland Local Government Pension Scheme is automatic for persons eligible to join. Further information about pensions is available on the NILGOSC website www.nilgosc.org.uk.
Where applicable the appointment will be subject to satisfactory completion of all procedural and pre‑employment checks.
Annual leave entitlement for the full leave year is 23 days (pro rata for part time posts) increasing to 29 days after five years’ service. In addition, there are usually 12 statutory holidays.
Subject to a probationary period of six months.
An unpaid meal break of 30 minutes will normally be taken by employees who are contracted to work four hours or more per day.
Travel and Subsistence
Travel expenses at rates approved by Libraries NI will be paid in respect of approved journeys necessary as an employee of Libraries NI.
Mobility and Post Location
The post will be located in an agreed location, or at any alternative premises as may be reasonably required and may be subject to change following consultation with the post holder.
Excess Fares
If you are an employee of Libraries NI and in receipt of excess fares, this provision will cease on appointment.
Privacy Statement
To view Libraries NI’s privacy statement please visit www.librariesni.org.uk or ask Human Resources staff for a copy.
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