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Role Overview
Make your part of GO a great place to shop and work through effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver customer-centric service, uphold exceptional store standards, and foster highly engaged colleagues.
Responsibilities:
* Support the Store Manager in leading and motivating a high-performing, engaged team.
* Create a culture of exceptional customer service to exceed customer expectations and foster loyalty.
* Develop store teams via internal programs to support future talent and career growth.
* Maintain a safe and compliant environment for colleagues and customers.
* Achieve or surpass financial targets set by the company.
* Assist with other retail management duties as required.
* Serve as the point of contact in the manager’s absence.
* Provide excellent customer service, handle inquiries, and resolve complaints professionally.
* Manage daily operations, including opening and closing procedures.
* Support cash management tasks such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new staff.
* Offer feedback and coaching to improve colleague performance.
* Assist in scheduling to ensure proper coverage and productivity.
Role Objectives and KPIs:
* Contribute to achieving or exceeding monthly sales targets.
* Drive KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling and cross-selling goals.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during audits.
* Complete mandatory training for all new colleagues.
* Meet or exceed employee satisfaction and engagement survey benchmarks.
* Manage operational costs within budget.
Skills and Experience:
* Strong coaching, mentoring, and team-building skills that enhance performance.
* Confident, clear, and motivational communication skills, both verbal and written.
* Minimum of 2 years management experience, preferably in retail or similar environment.
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