A dynamic housing association in Greater London is seeking a Head of Contact Centre to lead and develop a high-performing team within a hybrid workspace. The role requires strategic oversight of customer contact and planning, focusing on operational excellence and enhancing the resident experience. Candidates should have significant experience in customer service and knowledge of housing legislation, with strong change leadership skills essential to drive innovation and transformation in the organization. Salary range is £100,044 - £125,055 plus benefits.
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