Salary: £25,272.00 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 07/05/2026
About this job
As a Maternity Administrator, you will play a key role in supporting the safe and effective running of maternity services.
Responsibilities
Communication & Customer Service
* Act as a first point of contact for patients and visitors, offering a warm and helpful welcome.
* Communicate clearly and sensitively with anxious or distressed service users.
* Manage incoming calls, emails, and messages, ensuring timely responses and appropriate escalation.
* Maintain strong working relationships with Consultants, Midwives, and internal departments.
Administrative & Clerical Duties
* Maintain accurate and up-to-date patient records, appointments, clinic lists, and personal details.
* Prepare case notes and documentation ahead of clinics, ensuring all required information is available.
* Register new patients, update demographic details, and process discharges.
* Follow up "Did Not Attend" (DNA) cases as directed by senior midwifery staff.
* Support data collection for audits, waiting times, and patient activity.
* Organise, change, and cancel clinics as required.
* Assist with training and supporting bank administrative staff.
Organisation & Prioritisation
* Work independently, managing daily tasks while responding to frequent interruptions.
* Escalate maintenance issues and ensure the working environment remains safe and organised.
* Maintain adequate stock levels for clinical and administrative supplies.
* Cover duties across the maternity admin team, demonstrating flexibility and teamwork.
Patient Care & Safety
* Ensure visitors follow security protocols before entering ward areas.
* Recognise and elevate safeguarding concerns.
* Handle confidential and sensitive information in line with Trust policies and the Data Protection Act (2018).
Professional Standards
* Uphold Trust values of Kindness, Respect and Teamwork.
* Participate in mandatory training including safeguarding and child protection.
* Follow all Trust policies relating to confidentiality, infection control, risk management, records management, and sustainability.
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