Job Description
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
You will be responsible for:
This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:
* Leading and motivating a team of Customer Service Representatives
* Coaching and development of your team
* Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
* Building relationships with our customers and providing an excellent customer service
* Championing safer gambling at all times
* Opening and closing the shop, with support from your team as required
* Ensuring your shop achieves targets
Working patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend working
What's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday within your birthday month
* Subsidised travel: Heavily discounted or free Zone 1-6 Oyster card for roles based in London
* Training and development: Induction programme and ongoing external and on-the-job training
* Career prospects: Opportunities to progress into roles like Cluster Operations Manager or Head Office
* Pension plan: Company matches contributions up to 4%
* Sharesave Scheme: Purchase of William Hill shares at a discounted price
* Perks and discounts: Discounts in shops, cinemas, holidays, and more
* Cycle to Work: Cost-effective cycling equipment scheme
What do you need to be successful?
* Aged 18+ (legal requirement)
* Supervisory experience and strong people skills
* Positive, professional, and dynamic attitude
* Interpersonal and empathy skills to engage with diverse customers
What happens next?
Application review by our Talent Acquisition team, online assessment via HireVue, and interviews for successful candidates.
Who are we?
William Hill, part of evoke, with over 1,300 UK shops since 1966. Our culture is built on trust, belonging, and celebrating differences to win together. Join us if you have drive and energy to succeed.
More About Evoke
Evoke, the new name for 888 Holdings, embraces change and progress. We’re committed to delivering world-class betting and gaming experiences, investing in your development, and building a career that’s right for you.
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