Salary: £40,000 - 48,000 per year Requirements: A broad range of IT knowledge including infrastructure, security, and applications Strong knowledge and experience of Salesforce (ideally ServiceCloud) Sound understanding of digital landscapes Understanding and mapping user journeys Experience managing IT projects spanning multiple teams and business areas Experience in working in an Agile environment Strong written, verbal and visual communication skills Writing and refining user stories, including definition of Acceptance Criteria Facilitating discovery and design sessions to define requirements and the solution Ability to build and maintain good Client relationships Strong decision making and judgement, influencing, and presentation skills Responsibilities: Collaborate with stakeholders to identify business needs, goals, and objectives. Conduct research and analysis to identify trends and best practices in the industry. Develop and document business requirements, including functional specifications and user stories. Work with project teams to design and implement business solutions, including systems and processes. Analyse data to identify trends, patterns, and opportunities for improvement. Prepare reports and presentations to communicate findings and recommendations to stakeholders. Monitor and track project progress, identifying potential issues and risks and providing recommendations for mitigation. Support the testing and validation of new systems and processes to ensure they meet business requirements. Provide training and support to end-users to ensure successful adoption of new systems and processes. Technologies: Support Salesforce Security AI More: We are a leading service provider looking for an experienced Salesforce Business Analyst to consult with our internal customers and the wider business to discover and design systems and solutions. Along with a highly competitive salary, we offer the flexibility of hybrid working and opportunities for further training and certifications. If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, we encourage you to apply. last updated 13 week of 2026