Fab opportunity for the next 3months for a Sales Order Processor! This market leading employer, a leading distributor of specialist materials and supplies, are looking for an Order Processor to cover a 3-month temp contract to join their fun and supportive office-based team in Stopsley, Luton - and they are gorgeous offices! Duration: 3-month temporary Location: Office based, Stopsley, LU2 8DL Hours: Mon to Fri - 8.30am - 5.00pm (37.5 hrs per week) Rate of Pay: £12.50ph plus holiday pay Benefits * 28 days holiday inc bank hols * Pension (after qualifying period * Free on-site parking Key Responsibilities The order processors main responsibility is to enter high volume customer orders efficiently and accurately into the CRM. Other duties include: * Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order * Organising and coordinating collections and deliveries * Carrying out customer service follow up calls * Handle customer queries and complaints either over the phone or via email * Ensuring the customer information is kept up to date * Handling returns for customers and estimating handing charges * Coordinating with other departments * Organising and coordinating collections * Scanning and filing of orders and other documentation * Provide general administration including handling general enquiries over the phone/email * Assisting other team members with orders and helping other departments when the need arises * Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls What would make you a good candidate for this role? * Previous administration and phone-based customer service experience * Strong customer focus is essential * Drive to always achieve the highest standards * Great attention to detail both numerically and written * Highly organised with the ability to prioritise tasks in order of importance * Confident with clear written and verbal communication skills * Self-motivated and crucially a ‘can-do ‘attitude * Proficient with MS Office (Excel, Word, and Outlook) * Any experience working with CRM systems would be an advantage * Full rights to work in the UK (no student visas please, we need full rights to work in the UK) So, if you are looking for 3 months temping work, have great engaging phone skills, good command of English verbal and written as there is a lot of phone and written work liaising with all people across many locations, and proven b2b customer experience, then please send your CV to James Newbury Appointments for immediate review