As a Lettings & Rehousing Assistant, your role will involve assisting in the delivery of a responsive, efficient, and high-quality Lettings and Rehousing service that focuses on customer satisfaction. You will help ensure that performance meets all Key Performance Indicators (KPIs) and targets, offering strong administrative support and addressing inquiries from residents at the first point of contact.
To succeed in this position, you will need excellent customer service skills and the ability to communicate effectively with people at all levels. You should be resourceful, proactive in handling resident requests, committed to doing the right thing, and eager to work hard, complete tasks efficiently, and learn quickly.
Key responsibilities include:
Providing flexible support to Lettings and Rehousing Officers
Managing transactional tasks quickly and efficiently, such as setting up accounts, processing medical information, verifying documents, raising purchase orders, and advertising properties
Responding to inquiries from residents in person, over the phone, digitally, or by letter, always maintaining excellent customer service
Carrying out administrative tasks such as minute-taking, mail merges, updating customer data, and processing surveys and questionnaires.
Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack.
If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed)