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2nd Line Support Analyst x 2/3 - New (REFBJ23), bradley stoke
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Client:
RedRock Resourcing
Location:
bradley stoke, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
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Job Description:
2nd Line Support Analyst x 2/3 - New (REFBJ23)
A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth.
Suitable candidates will have the following:
* Strong experience in IT support.
* Professional, friendly approach with the ability to perform well under pressure.
* Punctual, good attention to detail. Excellent written and verbal communication skills.
* Good troubleshooting/problem solving skills.
* Enthusiastic to learn and develop skills.
* Network & Firewall knowledge and troubleshooting.
* Windows server administration.
* Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
* Supporting clients and ensuring ticketing process is followed and clients kept informed.
* Diagnostics of support cases with the help and support of the rest of the team.
* Proactive maintenance of client networks using our proactive support tools.
* Managing new workstation builds and user setups.
* Engaging in technical projects, meeting clients and delivering onsite time with the team.
* Working with the team to implement policy and procedure.
* Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!
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