Overview
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
PURPOSE
Lead and grow the Airport BU MSI service practice, working collaboratively with GEOs and key SITA business areas and stakeholders to achieve the commercial performance targets (sales, revenue, margin) and strategic development of the MSI business.
Operating at the intersection of business leadership, commercial governance, and integration the role is responsible for shaping demand early, accelerating high-quality MSI pipeline growth, and positioning SITA as the trusted partner for integrating complex, multi-vendor airport ecosystems.
The Director MSI leads the MSI Centre of Excellence (CoE) team and works collaboratively and in close partnership with GEO and key SITA business areas to identify, shape, and secure MSI opportunities while ensuring consistent and disciplined approaches to solution design, bidding, and programme delivery.
KEY RESPONSIBILITIES
1. MSI Market Development & Performance Leadership: lead the development of the MSI growth strategy by aligning pipeline priorities with GEO teams and key SITA business areas, supporting opportunity development, and providing executive visibility on MSI pipeline performance, market opportunities, and strategic progress.
2. Market Shaping & Early Engagement: work closely with GEO teams and key SITA business areas to drive early engagement with airports, designers, and other key industry stakeholders to shape complex airport programmes and position SITA for MSI opportunities prior to formal procurement.
3. Customer Engagements & Win Strategy: provide support to and work with GEOs on customer engagements and bids to drive MSI sales and revenue and establish structured MSI frameworks, benchmarking, and commercial discipline that improves bid quality, strengthens win strategies, and increases probability of success.
4. Strategic Programme Support: support GEO teams on priority airport programmes by providing MSI expertise, solution leadership, and integration strategy to improve delivery confidence, strengthen programme governance, and reduce execution risk.
5. MSI Capability & Knowledge Leadership: establish and maintain the global MSI knowledge framework, including methodologies, architectures, standards, and reusable assets that enable consistent, high-quality programme design and delivery across regions.
6. Ecosystem & Industry Positioning: develop and manage strategic partnerships with designers, constructors, architects and technology providers to strengthen the MSI ecosystem and enhance SITAs market positioning in complex airport transformation programmes. Support to position SITA as a recognised authority in airport MSI in industry forums, airport engagements, and strategic discussions.
Qualifications
EXPERIENCE & QUALIFICATIONS
7. 10+ years experience leading complex technology, integration, consulting, or infrastructure programmes
8. Experience supporting large-scale infrastructure or airport development/transformation programmes (greenfield or major expansion)
9. Demonstrated experience shaping opportunities and supporting successful pursuit of large, complex bids
10. Proven ability to engage and influence senior executives and stakeholders across global markets
11. Experience operating in multi-vendor, multi-stakeholder programme environments
12. Experience managing strategic partnerships and ecosystem relationships across technology, construction, and consulting partners
13. Strong understanding of systems integration, enterprise technology environments, and programme governance
14. Relevant degree in Business, Engineering, IT, or related discipline (Masters preferred)
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.