Service Coordinator Location: Camberley, Surrey Salary: £25,000-£30,000 (dependent on experience) Job Type: Full-Time About the Company Our client is an independently owned Fire & Security company based in Camberley, Surrey covering London and the South of England. For over three decades, they have been dedicated to designing, installing, maintaining, and monitoring high-quality electronic life safety and security systems. They’re recognised as a trusted leader in life safety and security technology, committed to delivering solutions that protect and provides peace of mind. Their continued success is built on creating a working environment that encourages collaboration, accountability, and a shared commitment to exceeding client expectations. They invest in their staff, empowering them to operate with integrity and deliver excellence across every aspect of the business. Role Overview This is an exciting role for a motivated and ambitious individual ready to grow with a forward-thinking and expanding company. As part of their dynamic operations team, the Service Coordinator will play a key role within an established, successful business that values collaboration and innovation. This position involves working with the latest SaaS platforms to help coordinate our engineering teams effectively, requiring clear, ongoing communication and a proactive approach. If you're someone who embraces technology and can quickly adapt to new systems, you’ll find this role especially rewarding. Key Responsibilities * Efficiently forward schedule multiple engineer diaries * Organising & scheduling the field engineers on a day-to-day basis * Completing the monthly Planned Maintenance Visit (PMV) run process * To provide cover to colleagues in the operations department when the need arises * Organising remedial works following service visits * Answering emails & telephone calls from both customers and internal colleagues * Administrating job reports from the field engineers * Responding to reactive works in a proactive way * Working closely with all members of the operations team and account managers to provide a high level of customer service * To provide cover to colleagues in the operations department when the need arises * Utilising SaaS software packages including simPRO, Dwellant & Pro-Nett Requirements * Expertly handle all contact with our customers via telephone and email * Excellent verbal communication skills and customer service skills * A positive, proactive and customer focused attitude * To be a committed team member * An ability to manage and prioritise your workload in a fast-paced environment and take a logical approach to your work * Confidence in working with a variety of SaaS systems and willingness to learn new systems * Operate with independence and integrity * Good spoken & written English What’s on Offer * A company culture that promotes work-life balance * Careers progression via both technical and managerial pathways * Continuing Professional Development and ongoing training * 20 days holiday, plus Bank Holidays, increasing to 25 days (1 day extra per annum up-to 25 days) * Birthday Leave (1 day off for your birthday) * Free gym membership at Jetts 24/7 Gym * Team member of the month prizes to recognise outstanding contributions * Annual company day to share successes and strategic plans